Disconnect LINE integration from Shopify Flow

The Shopify Flow action [StoreCRM: Disconnect LINE] automatically disconnects LINE in StoreCRM for the Shopify customer identified by the trigger. This page explains how to receive a disconnection event from CRM PLUS on LINE and how to use customer tags.

Before you begin

• Complete the connections between StoreCRM, Shopify, and your LINE Official Account.
• Install Shopify Flow and log in with permission to create workflows.
• Prepare a LINE-connected customer for testing.

Method 1: Apply disconnections from CRM PLUS on LINE

1. In Shopify Admin, open [Apps] → [Shopify Flow], and click [Create workflow].
2. Select CRM PLUS on LINE's [A customer disconnected social login] trigger.
3. In the next step, add an [Action] and select StoreCRM's [StoreCRM: Disconnect LINE].
4. In the required [Customer to disconnect from LINE] field, specify the Shopify customer passed by the trigger.
5. Review the settings, save the workflow, and turn it on.

In the action list, select StoreCRM's [StoreCRM: Disconnect LINE].

Connect the CRM PLUS on LINE trigger to the disconnect action, and set the action's Customer field to the trigger'scustomer.id.

Note:This action disconnects LINE only in StoreCRM. It does not change thesocialplus.lineinformation in CRM PLUS on LINE.

Method 2: Disconnect when a customer tag is added

1. Create a new workflow and select Shopify's [Customer tags added] trigger.
2. Add a condition and configure the trigger'sTags (the tags added in this event) include a deleted_accountsso the workflow continues only when it contains the specified tag.
3. Add [StoreCRM: Disconnect LINE] as the action.
4. In the required [Customer to disconnect from LINE] field, specify the trigger's Shopify customer.
5. Save the workflow and turn it on.

For the tag method, connect the Customer tags added trigger,deleted_accountscondition, and the StoreCRM disconnect action as follows.

Important:Use the trigger's [Tags (the tags added in this event)] in the condition, not the list of all tags currently assigned to the customer. If you use all customer tags in the condition, adding another tag later, such asstorecrm-linemay run the disconnect action again.

Action settings

The only required field for [StoreCRM: Disconnect LINE] is [Customer to disconnect from LINE]. Do not enter a fixed customer ID; always specify the Shopify customer passed by the trigger. The action fails safely if it receives another type of object or a customer from another store.

Test and review the result

1. Trigger the configured event using a LINE-connected test customer.
2. Open the Shopify Flow run history and confirm that [StoreCRM: Disconnect LINE] succeeded.
3. Open the customer details in StoreCRM and confirm that LINE is disconnected for the target customer.
4. Confirm that the StoreCRM tags and metafields are removed in Shopify. The update may take up to approximately five minutes.

Behavior notes

• Even if the same LINE ID is linked to multiple customers, only the customer specified by the workflow is disconnected.
• Running the action again for an already disconnected customer is treated as successful and makes no additional changes.
• The action fails safely if the customer is blank, does not exist, or belongs to another store.

If LINE is not disconnected

• In the workflow run history, confirm that the run passed the condition and reached the StoreCRM action.
• Confirm that the trigger's Shopify customer is set in [Customer to disconnect from LINE].
• For the tag method, confirm that the condition references the tags added in the current event.
• Confirm that the target customer is connected to LINE in StoreCRM.
• If only the Shopify tags or metafields remain, wait up to five minutes and check again.

For email delivery actions, seeSend email through StoreCRM from Shopify Flowfor more information.