Basic operations and settings

Basic operations and settings

Send a welcome email

  • Last updated:
  • The welcome email is the first email sent to customers who have registered their email address with the store.
  • Possible times to register an e-mail address include membership registration at the time of purchase, newsletter registration, etc.
  • It is the first communication with the customer and greatly affects the first impression of the company or brand.
  • A welcome e-mail should be sent as soon as possible after a customer registers his/her e-mail address to make a good impression.
  • StoreCRM can automatically send a welcome email one minute after an email address is registered.
  • To send a welcome email, you can use StoreCRM'sStandard planYou must subscribe to at least
Click on "Scenario.
checkout-1

Click on "Add new scenario.
checkout-2

3. click [Send message after 0 days (hours) of membership registration].

Enter a scenario name.
  • As an example, "Send a message after 0 days (hours) of membership registration - 20250211".
  • For clarity, we recommend that the name be unique, with dates, etc.

5. set the time between membership registration and sending a message.
  • As an example, "10 minutes" was used.
  • Units can be selected from minutes, hours, and days.

6. select the e-mail and LINE message to be sent.
  • LINE messages can be sent at the same time.
  • To create a new email, click on the [.MessageThis is done from [Mail List] → [Mail List].
  • You can send an email using a template, or you can create your own original email.

Example of a welcome email

7. if necessary, check the "Send a second email" checkbox.
  • Follow the same procedure as the first e-mail to set up the e-mail to be sent.
  • Send different content in the first and subsequent emails to increase conversion rates.
  • Sending a coupon in the second email and a recommended product in the third email will help increase sales.

8. if you want to add a coupon to the email, check the "Automatically issue a discount coupon in this scenario" checkbox.

For information on how to add a coupon,here for more information.

9. if you want to send emails only to specific products, specific customers, subscriber products, etc., you can specify the conditions in [Execution Conditions].

For execution conditions,here for more information.

When settings are complete, click "Save".

Set the status to "Enabled".

The welcome message scenario is now enabled.

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