May StoreCRM Updates

In May 2026, we updated StoreCRM's segment conditions and recommendation functions. This time, we will introduce a plan design according to the customer's behavior and purchase history, and update to help organize the proposed product.

Added mail & LINE opening and click as segment conditions

In StoreCRM’s Segment Add screen, the status of e-mail opening/clicking on the last N day from the “Reaction to Email/LINE” of the execution condition, and the condition to extract customers with or without LINE click

You can now set customer segments and scenario execution conditions based on email opening, click and LINE messages. For example, you can remove customers who have no response for a certain period of time, or provide the following guidance to customers with reaction. Improve communication with customers’ interests and reduce operational hours.

Features Details

Emails are open, click, and LINE messages can be clicked, and can be extracted with or without reaction.
You can combine the specified period and target range for campaign delivery and scenario registration.

Recommended for this store

Stores that want to review restless customers
Stores that want to separate delivery by reaction
Agencies to propose MA measures

Add purchase history of manual collections as segment conditions

Select "Collection" as the condition type of "purchase the following items in the past" on the Segment Addition screen of StoreCRM and extract customers in the purchase history of the manual collection

You can now extract customers who purchased goods in Shopify’s manual collection as segment conditions. You can approach customers based on the product group intended by the store, such as by brand, planning, and category. We make it easy to assemble proposals and re-purchase promotions based on the purchase history, leading to improved customer experience and creating sales opportunities.

Features Details

Shopify's manual collection. The automatic collection is not included in this condition.
You can determine whether or not you have purchased past products based on valid products included in the current manual collection.