StoreCRM Terms of Service | StoreCRM – Shopify CRM & Marketing Automation

Article 1 (Application of Terms and Conditions)

GroovyMedia Inc. (hereinafter referred to as "our company")) StoreCRM StoreCRM Terms of Service (hereinafter referred to as the “Terms”) stipulates and defines the Terms of Use as a condition to comply with these Terms of Use (as defined in Article 2, paragraph 3).)The user who entered the agreement (defined in Article 2 of the paragraph).) CRM tools such as "StoreCRM" developed and sold by our company (hereinafter referred to as "Software").) and any services provided by the Company (hereinafter referred to as the “Services”).
All notices issued to the user based on the provisions and Article 28 of the Terms and Conditions separately provided by the Company shall constitute a part of the Terms and Conditions.
If the provisions of this Agreement and the provisions of the preceding paragraph and the contents of the notification are different, the notice shall be applied prior to the order of such provisions, the terms and conditions. In addition, if the notice by, on our website and the content of notification by other methods differ, the later notice shall be applied priority.

Article 2 (Formation of the Service Agreement)

A corporation or individual who wishes to use the Service shall apply for use of the Service in any of the following ways after agreeing to the contents of this Agreement.
1. Fill out the necessary information in the application form (online form) provided by us and submit it to us
2. Install software or application and complete the start procedure
When we receive the application form for use in the preceding paragraph, and consent to such application, we are a corporation or individual who has expressed the use of the Service in accordance with the preceding paragraph (hereinafter referred to as "User").) shall perform necessary procedures to start using the Service.
In. with the preceding paragraph, when our company has agreed to the application by the user, the usage agreement between our company and the user (hereinafter referred to as "use agreement").) is established.
In the case of any of the following items, we may not accept the application of the use contract, and we may cancel the consent even after consent is accepted.
1. If the Applicant of the Service is determined by the Company that the Applicant may neglect the payment of the contractual obligations pertaining to the application
2. If the Applicant of the Service indicates false facts in the procedure for the start of use
3. Other cases in accordance with the above items, when the Company determines that the contract is not appropriate
The user can use the service based on the number of customers registered in the online store at the time of application. If the number of registered customers is exceeded, additional charges will be automatically generated depending on the excess amount. When you apply to this service, you agree to this content.
The user shall comply with the contents of this Agreement to all persons who use the Service, including the agency or proxy. In case of use that violates this agreement, we may cancel the use contract in accordance with Article 21.

Article 3 (Start Date of Service)

The start date of the service shall be the date when the use contract was established based on paragraph 3 of the preceding Article.

Article 4 (Update of Use Agreement)

The use contract shall be renewed automatically until the cancellation procedure is made by our company or the user.

Article 5 (Change of User’s Name, etc. and Succession of Status)

If the user has changed his/her name, name, address or location, the user shall submit and send the document prescribed by the Company within 30 days from the date of the change.
In the event of succession of status due to merger, division, business transfer, etc., the user shall submit and deliver the documents prescribed by our company within 30 days from the date of succession etc.
In the case of a notification in the preceding paragraph, when we judge that the identity and continuity of the business of the user or the user is not recognized, we may not be able to succeed the status of the user's contract.

Article 6 (Payment of Fees)

The user shall pay the expenses prescribed by the Company separately, and in the case of the Shopify app, via Shopify, otherwise, by the method specified by the Company.
In the case of payment by bank transfer, the initial fee and the first monthly fee shall be paid by the date of the service offer as set forth in Article 3.
In the case of payment by bank transfer, the monthly fee for each month shall be paid by the end of this month, except for the first month's fee set forth in the paragraph.
In the case of payment by the Shopify app, the user shall pay the usage fee based on the provisions of Shopify.
If the User improperly evades payment of fees or other charges, the User shall pay the Company a penalty equal to three times the evaded amount.
In the event that payment is not made even after the due date of payment, the user shall pay late-payment interest calculated at 14.5% per year (prorated over 365 days) for the number of days from the day after the due date until the day before payment.
We will not refund any fees paid by the user for any reason. However, this does not apply where a refund is required by law.
In the case of payment by bank transfer, the monthly fee shall not be calculated daily, and the user shall pay the monthly fee for one month even if the provision of this service begins in the middle of the month or ends.

Article 7 (Restrictions on Software)

The User shall not reproduce, distribute, loan, transmit (including automatic public transmission and transmission), lease, collateral setting, etc. of the Software or documents related to the Software. In addition, the right to use the Software provided in accordance with the Terms of Use shall not be transferred, resold or resold to a third party.
The User may not modify, translate, adapt, reverse engineer, decompile, disassemble, or create derivatives of the Software within the scope of the document relating to the Software. In addition, the software is licensed as one product, and the user is not allowed to separate and use the component parts.

Article 8 (Changes to the specifications of the Service)

We may change the specification at any time, including transition to the successor service, name change, and customer data specification change.

Article 9 (Intellectual Property Rights Related to the Service)

All copyrights, patents, trademark rights and all other intellectual property rights related to software, programs, systems, source codes, etc. relating to the Service shall belong to the Company and shall not be transferred to the User.

Article 10. Suspension of Provision

If the user falls under any of the following, the Company may suspend the provision of the Service.
1. If the User fails to pay for the Service
2. When the User finds that the User has filed a false matter when applying for the Service
3. When the User violates any provision of this Agreement
Even during the suspension period of the Service, the User shall pay the usage fee corresponding to the period. However, this is not the case of suspension due to our intentional or serious negligence.

Article 11 Suspension of Provision

We may suspend the provision of this service if any of the following applies:
1. In the event of maintenance or unavoidable construction of our equipment
2. In the event of a unavoidable failure to our equipment
3. If the first type of telecommunications carrier is unable to provide this service due to suspension of telecommunications service
4. When there is a possibility of occurrence or occurrence of natural disasters, incidents or other emergencies
5. In addition to the above items, when we judge that it is necessary to stop providing this service without unavoidable unavoidable
In the event of interruption due to the preceding paragraph, the Company shall notify the User in advance within the scope reasonably available. However, this is not the case if there is no emergency or unavoidable.
The User shall be obliged to pay the fee for the Company during the period, even if the provision of the Service is interrupted according to Paragraph 1.

Article 12 (Management Responsibility for Passwords)

User ID and password issued by Shopify, etc. (hereinafter referred to as "Password")) shall be properly managed with good manager’s caution and pay close attention to prevent them from leaking to other third parties.
In using the Service, we may ask the person who intends to access the Service to enter a password, etc., to verify whether the person has a legitimate access authority. In this case, we will handle it as a user with legitimate access rights issued by Shopify, whether or not access by the user, only if the password etc. entered by our company is fully matched or if Shopify authorizes the login authentication.
We will not be held responsible for any damage caused to the user by unauthorized use of the password issued by our company or Shopify. In addition, we will not be held responsible for any damage caused to the user by causing a malfunction in the operation of the authentication method prescribed in the preceding paragraph by a third party in any way, or by other way accessing our server in an unauthorized manner.
The User shall be liable to compensate for damages to the Company due to lack of appropriate management of passwords set forth in paragraph 1 of this Article.

Article 13 (Internet Connection)

The user shall prepare and maintain all necessary devices and internet connection facilities for using the Service at their own risk. Even if the user is unable to use the Service due to the lack of facilities and malfunctions, the Company shall not be liable for any damage caused to the user.

Article 14 (Prohibition of acts that violate laws and regulations)

Use this service to infringe on laws and regulations (including but not limited to the Act on Specified Commercial Transactions), acts that violate the rights of third parties, acts that violate these Terms and Conditions, customs or public order and morals, acts of sending spam mails, acts of indirecting to phishing sites, false indications, etc.) You must not do it yourself or make it to a third party.
When a user knows that a third party uses the Service illegally and acts as set forth in the paragraph, the user shall immediately notify the Company.
In the event that the User is doing illegal acts, etc. set forth in paragraph 1 of this Article, or does not notify the User to know that it is doing, the User shall be liable to compensate for damages caused by the act.
If the user's e-mail falls under paragraph 1 of this Article, we will be able to stop the delivery of e-mail etc. at our discretion. In this case, we will not be held responsible for any damage caused to the user.

Article 15 (Prohibition of causing load on our servers, etc.)

The User shall be liable for using the Service in a manner that causes any excessive burden on the Company’s server or other equipment or equipment, etc., and shall be liable for any damages caused by the Company.

Article 16 (Use of Software)

In this Agreement, the software provided by the Company can only be used for the purposes of use of the Service and cannot be used for any other purpose.

Article 17 (Prohibition of mail with high spam judgment rate)

The User shall not use the Service to send the contents and frequency mail that is judged as spam mail.
If the user has set up and exceeded a certain rate of reporting that the customer who received the email in the end is spam, the user shall be obliged to send additional costs from the payment-only environment.
If we do not meet the obligations of the preceding paragraph, we will be able to stop the delivery of e-mail etc. at our discretion. In this case, we will not be held responsible for any damage caused to the user.

Article 18 (Prohibition of leakage of personal information)

In addition to the provisions of Article 29, the User shall not disclose, disclose, leak, or steal any information that has been obtained to a third party, regardless of whether the Company manages such information as technical or business information about the Company’s business, or information that may be regarded as confidential about the Company.
The provisions of the preceding paragraph shall remain valid even after the termination of this Agreement.
The User shall completely destroy and delete any information related to the Company by the end of this Agreement. Items that cannot be completely destroyed or deleted, and those that can be returned will be returned to us.

Article 19 (Discontinuation of the Service)

The Company may discontinue all or part of the Service due to its business or other reasons.
In the case of abolishment of the Service set forth in the preceding paragraph, the Company shall notify the user of that effect by one month prior to the date of termination.
The Company shall not be held responsible for any damage caused to the user due to the abolition of the Service set forth in paragraph 1 of this Article.

Article 20 (Cancellation by Users)

If the User wishes to cancel the Service Agreement, the User may cancel the Service by any of the following methods:

If you send an application to us and open it, you can cancel the use contract at the end of the month of the document submission by filling out the necessary information in the form prescribed by us and submitting it to us by 18th of each month. However, the payment obligation of the monthly fee shall be up to the last day of the month, and the cancellation of the minimum usage period shall be pursuant to the provisions of Article 4.
If you install it via the Shopify app, you can cancel it when you uninstall it. The payment obligations in this case are not defined in the paragraph, but based on the calculation of the cost of the application specified by Shopify.

Article 21 (Termination by the Company)

If the user who has stopped using the Service in accordance with Article 10 does not cancel the reason within 7 days after the day of such suspension, the user may cancel the use contract without any notice.
In the event of the following reasons, the user may cancel the use contract without any notice.
1. Except as set forth in the preceding paragraph, it is not corrected regardless of whether the Company stipulates the appropriate period or demands the corrective of such mistakes.
2. When the user fails to make a bill, check or other securities issued to us for the prescribed payment.
3. When the user receives a complaint about bankruptcy, dissolution, civil rehabilitation, corporate rehabilitation procedures, etc., or has made such an application.
4. When the user finds that the Company has reported false facts.
5. When the user finds that the user is an antisocial organization or the user is a member of an antisocial organization.
6. In addition to the cases set forth in the preceding items, when we judge that there is, or is a risk of, a serious hindrance to our business.

Article 22 (Handling of Data at the End of Contract)

If this Agreement has been concluded, you may delete your data within 30 days after the contract has expired. The Company shall not be held responsible for any damage caused by the removal. You are responsible for data retention and acquisition.
The Company shall retain the user within the server and the customer, order and other data within 30 days after the termination of this Agreement, and use it for displaying the same data when reinstalling. The contents of this paragraph are not obstructed by the preceding paragraph, but the items of the preceding paragraph can be made at our discretion.

Article 23 (Limitation of Liability)

All software repairs, modifications, specification changes, and upgrades related to the Service shall be based on our policy and shall not guarantee that the functionality provided by the Service will be permanently available.
The Company shall not be held responsible for any direct and indirect damage caused by the User from being unable to use all or part of the Service.
The Company shall not be held responsible for any reason for any damage caused by the user or a third party by using the Service in a manner such as using the User ID improperly.
If a user causes damage to a third party (including other users) due to the use of the Service, the user shall resolve this by his/her own responsibility and shall not bear any responsibility to the Company for any reason.
We will not be held responsible for any reason for any data of users stored in our system.
In addition to the provisions of Paragraph 2 to the preceding paragraph, the Company shall not be held responsible for any damage caused by the User in connection with the Service.

Article 24 (Damages)

In the event of damage to the user due to our intentional or serious negligence, the Company shall compensate for such damage only to the normal damage that occurred in reality. However, the monthly service fee is limited to one month.

Article 25 (Dispute processing between third parties and users)

The User shall resolve disputes between the third party regarding the use of the Service at his/her own responsibility and cost, and the Company shall not be held responsible.

Article 26 (Exclusion of Anti-Social Forces)

If the User falls under any of the following items, the User may cancel the Agreement without any notice.
1. Violent groups, organized crime groups, associate members, gangster-related companies, general meeting stores, social movement targets, political activity targets, special specialized intelligence-based violent groups, and other anti-social forces (hereinafter referred to as "Anti-Social Forces"). If it is a) or an anti-social force
2. If we use our own or third parties to use fraudulent, violent, or threatening words to us, etc.
3. When we communicate that we are an anti-social force, or when we communicate that an affiliate or related party is an anti-social force.
4. If you use your own or a third party to damage or damage our reputation or credit, etc.
5. If you use your own or a third party to interfere with our business, or you have any action that may interfere
The Company shall not bear any responsibility for any damages incurred as a result of damages to the User in the case of cancellation of this Agreement under the preceding paragraph.

Article 27 (Change of Terms and Conditions)

We may revise the contents of this Agreement after establishing a new date. If this Agreement has been revised, the revised contents will be effective from the date of the revised Terms and Conditions.
The Company shall notify the user of this Agreement after revision as set forth in the preceding paragraph, such as publication on a website operated by the Company, in a manner as appropriate by the Company.

Article 28 (Notices)

In addition to the provisions of these Terms of Use, inquiries about the Service, notifications of responses to the Company from users, notifications of changes to the Terms and Conditions, and communications or notifications to users from us on our website, sending e-mails, sending notifications or sending documents by chat tools such as Slack, and other means that we judge that it is appropriate.
Notices in the preceding paragraph shall be effective when we post such notifications on our website, send e-mails, send messages of chat rules such as Slack, or send documents, or otherwise send notifications.

Article 29 (Confidentiality)

Information with confidential information and ownership of the Company or users disclosed by the use contract (hereinafter referred to as "confidential information").)The person who has been disclosed as confidential by the disclosure party shall treat it as confidential.
Personal information owned by us or users disclosed through the use contract shall be treated as confidential information, and we and our users shall make the greatest effort to prevent leakage, falsification, and eavesdropping of personal information.
If we and users discover the facts of leakage, falsification, and eavesdrop of confidential information, we will immediately report to the other party.
We and users shall not disclose confidential information to third parties without prior written consent from the other party. However, if any of the following applies, it will not include confidential information. However, in the event of a disclosure obligation, the disclosure obligation shall be promptly notified to the other party.
1. Information you already knew before disclosure
2. Public facts and other commonly available information
3. Information obtained from third parties without obligation to confidentiality
4. Information that the parties disclosed have agreed in writing from treatment as confidential information
5. Information required to disclose the information in with the provisions of courts, police stations and other laws and regulations

Article 30 (Survival)

The provisions of Article 1, 2, 3, 6, 7, 9, 10, 11, 3, 12, 3, 4, 18, 19, 3, 22, 23, 24, 25, 25, Article 31, 32, 33 shall remain in full force.

Article 31 (Prohibition of transfer of rights and obligations)

The User shall not transfer, lend, collateral, or transfer all or part of the rights to use the Service to any third party without our prior written consent.

Article 32 (Governing Law)

This Agreement shall be interpreted or applied in accordance with Japanese law.

Article 33 (Agreement Jurisdiction)

The Tokyo Summary Court or the Tokyo District Court shall be the exclusive jurisdictional court of the first instance for any dispute relating to this Agreement. However, except in cases where applicable consumer protection laws and regulations are different.

Article 34 (Conference)

Any matters not specified in this Agreement and any doubts arising from this Agreement shall be discussed between the Company and the User and resolved to the fullest based on the principles of good faith.

Established June 12, 2024 Revised July 28, 2025 (added provisions for international regulations)