- \n
- Complete the connections between StoreCRM, Shopify, and your LINE Official Account.<\/li>\n
- Install Shopify Flow and log in with permission to create workflows.<\/li>\n
- Prepare a LINE-connected customer for testing.<\/li>\n<\/ul>\n
Method 1: Apply disconnections from CRM PLUS on LINE<\/h2>\n
- \n
- In Shopify Admin, open [Apps] \u2192 [Shopify Flow], and click [Create workflow].<\/li>\n
- Select CRM PLUS on LINE's [A customer disconnected social login] trigger.<\/li>\n
- In the next step, add an [Action] and select StoreCRM's [StoreCRM: Disconnect LINE].<\/li>\n
- In the required [Customer to disconnect from LINE] field, specify the Shopify customer passed by the trigger.<\/li>\n
- Review the settings, save the workflow, and turn it on.<\/li>\n<\/ol>\n
<\/p>\n
In the action list, select StoreCRM's [StoreCRM: Disconnect LINE].<\/p>\n
<\/figure>\nConnect the CRM PLUS on LINE trigger to the disconnect action, and set the action's Customer field to the trigger's
customer.id<\/code>.<\/p>\n
<\/figure>\n<\/p>\n
Note:<\/strong>This action disconnects LINE only in StoreCRM. It does not change the
socialplus.line<\/code>information in CRM PLUS on LINE.<\/p>\nMethod 2: Disconnect when a customer tag is added<\/h2>\n
- \n
- Create a new workflow and select Shopify's [Customer tags added] trigger.<\/li>\n
- Add a condition and configure the trigger'sTags (the tags added in this event)<\/strong>\u00a0include a\u00a0
deleted_accounts<\/code>so the workflow continues only when it contains the specified tag.<\/li>\n- Add [StoreCRM: Disconnect LINE] as the action.<\/li>\n
- In the required [Customer to disconnect from LINE] field, specify the trigger's Shopify customer.<\/li>\n
- Save the workflow and turn it on.<\/li>\n<\/ol>\n
<\/p>\n
For the tag method, connect the Customer tags added trigger,
deleted_accounts<\/code>condition, and the StoreCRM disconnect action as follows.<\/p>\n
<\/figure>\n<\/p>\n
Important:<\/strong>Use the trigger's [Tags (the tags added in this event)] in the condition, not the list of all tags currently assigned to the customer. If you use all customer tags in the condition, adding another tag later, such as
storecrm-line<\/code>may run the disconnect action again.<\/p>\nAction settings<\/h2>\n
The only required field for [StoreCRM: Disconnect LINE] is [Customer to disconnect from LINE]. Do not enter a fixed customer ID; always specify the Shopify customer passed by the trigger. The action fails safely if it receives another type of object or a customer from another store.<\/p>\n
Test and review the result<\/h2>\n
- \n
- Trigger the configured event using a LINE-connected test customer.<\/li>\n
- Open the Shopify Flow run history and confirm that [StoreCRM: Disconnect LINE] succeeded.<\/li>\n
- Open the customer details in StoreCRM and confirm that LINE is disconnected for the target customer.<\/li>\n
- Confirm that the StoreCRM tags and metafields are removed in Shopify. The update may take up to approximately five minutes.<\/li>\n<\/ol>\n
Behavior notes<\/h2>\n
- \n
- Even if the same LINE ID is linked to multiple customers, only the customer specified by the workflow is disconnected.<\/li>\n
- Running the action again for an already disconnected customer is treated as successful and makes no additional changes.<\/li>\n
- The action fails safely if the customer is blank, does not exist, or belongs to another store.<\/li>\n<\/ul>\n
If LINE is not disconnected<\/h2>\n
- \n
- In the workflow run history, confirm that the run passed the condition and reached the StoreCRM action.<\/li>\n
- Confirm that the trigger's Shopify customer is set in [Customer to disconnect from LINE].<\/li>\n
- For the tag method, confirm that the condition references the tags added in the current event.<\/li>\n
- Confirm that the target customer is connected to LINE in StoreCRM.<\/li>\n
- If only the Shopify tags or metafields remain, wait up to five minutes and check again.<\/li>\n<\/ul>\n