{"id":3182,"date":"2024-11-01T00:26:21","date_gmt":"2024-10-31T15:26:21","guid":{"rendered":"https:\/\/storecrm.com\/help\/?p=3182"},"modified":"2026-09-03T17:15:45","modified_gmt":"2026-09-03T08:15:45","slug":"segmet-conditions","status":"publish","type":"post","link":"https:\/\/storecrm.com\/help\/en\/setting\/segmet-conditions\/","title":{"rendered":"Segment conditions"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Segment conditions let you filter customers based on customer information, purchase history, favorites, back-in-stock notifications, and engagement with email or LINE.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When using multiple conditions, combine AND and OR to define the audience.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This section describes the conditions under which segments are executed.<\/li>\n\n\n\n<li>The product ID or customer ID is the number in the Shopify URL.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Customer<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Item<\/th><th class=\"has-text-align-left\" data-align=\"left\">Description.<\/th><\/tr><\/thead><tbody><tr><td>Email address<\/td><td>Customer email address<\/td><\/tr><tr><td>Birthday<\/td><td>Customer birthday. Specify today, tomorrow, this month, a number of days from now, and other periods<\/td><\/tr><tr><td>Name<\/td><td>Customer name<\/td><\/tr><tr><td>First name<\/td><td>Customer first name<\/td><\/tr><tr><td>Last name<\/td><td>Customer last name<\/td><\/tr><tr><td>Phone number<\/td><td>Customer phone number<\/td><\/tr><tr><td>Tags<\/td><td>Customer tags<\/td><\/tr><tr><td>Address<\/td><td>Customer address<\/td><\/tr><tr><td>Marketing Permits<\/td><td>Whether email marketing is permitted<\/td><\/tr><tr><td>transaction permission<\/td><td>Whether transactional email is permitted<\/td><\/tr><tr><td>ID<\/td><td>Shopify customer ID<\/td><\/tr><tr><td>Order count<\/td><td>Customer order count<\/td><\/tr><tr><td>Total Sales<\/td><td>Customer total amount spent<\/td><\/tr><tr><td>Last Order Date<\/td><td>Date and time of last order<\/td><\/tr><tr><td>Date and time of first order<\/td><td>Date and time of first order<\/td><\/tr><tr><td>With or without LINE linkage<\/td><td>Whether LINE is linked<\/td><\/tr><tr><td>Segments<\/td><td>Customers included or not included in another segment<\/td><\/tr><tr><td>Language<\/td><td>Customer language setting<\/td><\/tr><tr><td>Email has hard bounced<\/td><td>Customers suppressed because of an invalid address or another issue<\/td><\/tr><tr><td>Terms of service consent based on the latest version in the current settings<\/td><td>Whether the customer agreed to the latest published version of the terms of service<\/td><\/tr><tr><td>Customers who placed an order containing an order tag<\/td><td>Customers with order history that includes or excludes the specified Shopify order tags<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">When another segment is selected in a segment condition, the most recently calculated result might be used. For complex nested conditions, confirm that the result is as intended.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Purchase history<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Item<\/th><th class=\"has-text-align-left\" data-align=\"left\">Description.<\/th><\/tr><\/thead><tbody><tr><td>Customers who previously purchased the following products<\/td><td>Customers who purchased products matching the selected product name, product tag, product ID, collection, or variant<\/td><\/tr><tr><td>Customers who previously purchased the following products as one-time purchases<\/td><td>Customers who purchased the matching products as one-time purchases<\/td><\/tr><tr><td>Customers who previously purchased the following products through recurring subscriptions<\/td><td>Customers who purchased the matching products through recurring subscriptions<\/td><\/tr><tr><td>Customers who have not previously purchased the following products<\/td><td>Customers who have not purchased the selected products<\/td><\/tr><tr><td>Customers who have not previously purchased the following products as one-time purchases<\/td><td>Customers who have not purchased the matching products as one-time purchases<\/td><\/tr><tr><td>Customers who have not previously purchased the following products through recurring subscriptions<\/td><td>Customers who have not purchased the matching products through recurring subscriptions<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Available conditions are product name, product tag, Shopify product ID, collection, product variant name, and Shopify variant ID.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Collection conditions support manual collections only. Automated collections cannot be selected.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Favorites<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Item<\/th><th class=\"has-text-align-left\" data-align=\"left\">Description.<\/th><\/tr><\/thead><tbody><tr><td>Customers who have favorited the following products<\/td><td>Customers who have favorited the selected products<\/td><\/tr><tr><td>Customers who have not favorited the following products<\/td><td>Customers who have not favorited the selected products<\/td><\/tr><tr><td>Customers who added a favorite in the last N days<\/td><td>Customers who added a favorite during the selected period<\/td><\/tr><tr><td>Customers who did not add a favorite in the last N days<\/td><td>Customers who did not add a favorite during the selected period<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Specify products by product name, product tag, Shopify product ID, product variant name, or Shopify variant ID.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Back-in-stock notifications<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Item<\/th><th class=\"has-text-align-left\" data-align=\"left\">Description.<\/th><\/tr><\/thead><tbody><tr><td>Customers subscribed to back-in-stock notifications for the following products<\/td><td>Customers subscribed to back-in-stock notifications for the selected products<\/td><\/tr><tr><td>Customers not subscribed to back-in-stock notifications for the following products<\/td><td>Customers not subscribed to back-in-stock notifications for the selected products<\/td><\/tr><tr><td>Customers who subscribed to a back-in-stock notification in the last N days<\/td><td>Customers who subscribed to a back-in-stock notification during the selected period<\/td><\/tr><tr><td>Customers who did not subscribe to a back-in-stock notification in the last N days<\/td><td>Customers who did not subscribe to a back-in-stock notification during the selected period<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Back-in-stock subscription status<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When [Customers with the specified back-in-stock subscription] or [Customers without the specified back-in-stock subscription] is selected on the segment create or edit screen, use [Back-in-stock subscription status] to specify the notification delivery state.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Item<\/th><th>Description.<\/th><\/tr><\/thead><tbody><tr><td>Unsent only<\/td><td>Includes subscriptions whose notification has not been sent yet (active). Existing segments without a specified status are also treated as this condition.<\/td><\/tr><tr><td>Sent only<\/td><td>Includes only subscriptions whose back-in-stock notification has been sent (sent).<\/td><\/tr><tr><td>Unsent and sent<\/td><td>Includes both unsent (active) and sent subscriptions (sent).<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">When conditions such as product name, product ID, and variant are combined, only customers whose product conditions and status match within the same back-in-stock subscription record are included.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Handling subscriptions from logged-out customers<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Even if a customer subscribes while logged out, the subscription is associated with that customer when the registered email address or other details match an existing StoreCRM customer. A guest subscription with no corresponding StoreCRM customer is not included in customer segments.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1440\" height=\"1400\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-restock-status-20260903.png\" alt=\"Screen for selecting a back-in-stock subscription status in segment conditions\" class=\"wp-image-5957\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-restock-status-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-restock-status-20260903-300x292.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-restock-status-20260903-1024x996.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-restock-status-20260903-768x747.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-restock-status-20260903-12x12.png 12w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><figcaption class=\"wp-element-caption\">Select Unsent only, Sent only, or Unsent and sent for the back-in-stock subscription status.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Email \/ LINE engagement<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Item<\/th><th class=\"has-text-align-left\" data-align=\"left\">Description.<\/th><\/tr><\/thead><tbody><tr><td>Customers who opened an email in the last N days<\/td><td>Customers who opened an email during the selected period<\/td><\/tr><tr><td>Customers who did not open an email in the last N days<\/td><td>Customers who did not open an email during the selected period<\/td><\/tr><tr><td>Customers who clicked an email in the last N days<\/td><td>Customers who clicked a link in an email during the selected period<\/td><\/tr><tr><td>Customers who did not click an email in the last N days<\/td><td>Customers who did not click a link in an email during the selected period<\/td><\/tr><tr><td>Customers who opened or clicked an email in the last N days<\/td><td>Customers with an open or click engagement<\/td><\/tr><tr><td>Customers with no email opens or clicks in the last N days<\/td><td>Customers with no open or click engagement<\/td><\/tr><tr><td>Customers who clicked LINE in the last N days<\/td><td>Customers who clicked a link in a LINE message<\/td><\/tr><tr><td>Customers who did not click LINE in the last N days<\/td><td>Customers who did not click a link in a LINE message<\/td><\/tr><tr><td>Customers who engaged with email or LINE in the last N days<\/td><td>Customers who engaged with email or LINE<\/td><\/tr><tr><td>Customers with no email or LINE engagement in the last N days<\/td><td>Customers with no engagement on either email or LINE<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Select the scope from all sends, a campaign, an automation, an email, or a LINE message.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Behavioral data such as email or LINE opens and clicks, favorite additions, and back-in-stock subscriptions can take up to approximately one hour to appear in segment calculations.<\/p>\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1440\" height=\"1400\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-behavior-delay-20260903.png\" alt=\"Behavioral data update notice on the segment conditions screen\" class=\"wp-image-5959\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-behavior-delay-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-behavior-delay-20260903-300x292.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-behavior-delay-20260903-1024x996.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-behavior-delay-20260903-768x747.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-behavior-delay-20260903-12x12.png 12w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><figcaption class=\"wp-element-caption\">Notice about behavioral data update timing<\/figcaption><\/figure>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">To verify using recent activity, wait at least one hour before creating or recalculating the segment. This mainly applies to email or LINE engagement, favorites added in the last N days, and back-in-stock subscriptions in the last N days.<\/p>\n\n\n\n<!-- storecrm-sprint33:start:browse-condition -->\n<h2 class=\"wp-block-heading\">Browsing behavior<\/h2><p>[Viewed a product] uses browsing history as a condition, while [Left after viewing a product] uses views that did not lead to a purchase. Set a period from 1 to 90 days and a minimum count from 1 to 10,000.<\/p><p>Select the scope from [All products], [Product], [Collection], or [Product type]. Browsing data can take up to approximately 60 minutes to aggregate. If target candidates cannot be retrieved or browsing tracking is unavailable, the condition cannot be saved; check product synchronization and storefront browsing tracking.<\/p>\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1440\" height=\"1400\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-browsing-window-20260903.png\" alt=\"Segment condition for specifying browsing period, minimum count, and scope\" class=\"wp-image-5961\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-browsing-window-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-browsing-window-20260903-300x292.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-browsing-window-20260903-1024x996.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-browsing-window-20260903-768x747.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2024\/11\/main-storecrm-en-segment-browsing-window-20260903-12x12.png 12w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n<!-- storecrm-sprint33:end:browse-condition -->\n<h2 class=\"wp-block-heading\">Metafields and connected apps<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If customer metafields are configured for the store, \"Metafield: XX\" appears as a condition.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Metafields from supported apps such as easyPoints can also be used as conditions. Available items depend on store settings and integration status.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Logic<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Item<\/th><th class=\"has-text-align-left\" data-align=\"left\">Description.<\/th><\/tr><\/thead><tbody><tr><td>Go to YES for 50%<\/td><td>Splits the target customers approximately in half for uses such as A\/B testing<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<pre class=\"wp-block-verse has-small-font-size\"><strong>Related pages<\/strong><\/pre>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/storecrm.com\/help\/en\/setting\/segment\/\" data-type=\"post\" data-id=\"3148\">Create a segment<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/storecrm.com\/help\/en\/setting\/customer-list\/\" data-type=\"post\" data-id=\"3074\">Check customer list<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"\u30bb\u30b0\u30e1\u30f3\u30c8\u306e\u5b9f\u884c\u6761\u4ef6\u3067\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3001\u8cfc\u5165\u5c65\u6b74\u3001\u304a\u6c17\u306b\u5165\u308a\u3001\u518d\u5165\u8377\u901a\u77e5\u3001\u30e1\u30fc\u30eb\u3084LINE\u3078\u306e\u53cd\u5fdc\u306a\u3069\u3092\u3082\u3068\u306b\u3001\u5bfe [&hellip;]","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,117],"tags":[105,120,80,103],"class_list":["post-3182","post","type-post","status-publish","format-standard","hentry","category-setting","category-customer","tag-segment","tag-customer","tag-customer-list","tag-execution-condition"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/posts\/3182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/comments?post=3182"}],"version-history":[{"count":21,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/posts\/3182\/revisions"}],"predecessor-version":[{"id":5963,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/posts\/3182\/revisions\/5963"}],"wp:attachment":[{"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/media?parent=3182"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/categories?post=3182"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/tags?post=3182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}