{"id":215,"date":"2023-10-01T21:25:45","date_gmt":"2023-10-01T12:25:45","guid":{"rendered":"https:\/\/ma.groovymedia.jp\/help\/?p=215"},"modified":"2026-09-04T12:40:16","modified_gmt":"2026-09-04T03:40:16","slug":"add-scenario","status":"publish","type":"post","link":"https:\/\/storecrm.com\/help\/en\/setting\/add-scenario\/","title":{"rendered":"Add a new scenario"},"content":{"rendered":"<ul class=\"wp-block-list\">\n<li>new<a href=\"https:\/\/storecrm.com\/help\/en\/setting\/application-setting\/scenario\/\" title=\"\">Scenario<\/a>To add a<\/li>\n\n\n\n<li>For the scenario you set up,<a href=\"https:\/\/storecrm.com\/help\/en\/setting\/coupon\/\">coupon<\/a>can be added.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Add a new scenario<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">Click on \"Add new scenario.<\/h6>\n\n\n\n<figure data-wp-context=\"{&quot;galleryId&quot;:&quot;6a9e3d59e98eb&quot;}\" data-wp-interactive=\"core\/gallery\" class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a9e3d59ea66d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a9e3d59ea66d\" class=\"wp-block-image size-large wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1440\" height=\"1000\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" data-id=\"5697\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-add-button-20260903.png\" alt=\"The Add new scenario button on the Scenario List.\" class=\"wp-image-6109\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-add-button-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-add-button-20260903-300x208.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-add-button-20260903-1024x711.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-add-button-20260903-768x533.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-add-button-20260903-18x12.png 18w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">Click on the scenario you wish to create from the template.<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>As an example, we have selected [Notify me of restocking].<\/li>\n\n\n\n<li>As for the type of scenario,<a href=\"https:\/\/storecrm.com\/help\/en\/setting\/scenario-type\/\">here<\/a>\u00a0for more information.<\/li>\n\n\n\n<li>How to set up scenarios other than restocking notifications,<a href=\"https:\/\/storecrm.com\/help\/en\/setting\/scenario-type\/\">here<\/a>\u00a0for more information.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1440\" height=\"1000\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-restock-template-20260903.png\" alt=\"Select [Send restock notification] from the scenario trigger list.\" class=\"wp-image-6111\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-restock-template-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-restock-template-20260903-300x208.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-restock-template-20260903-1024x711.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-restock-template-20260903-768x533.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-restock-template-20260903-18x12.png 18w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">3. when creating multiple scenarios, it is recommended that the scenario name be unique.<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">As an example, \"Re-order notification is made - 20241001\".<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1440\" height=\"1000\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-name-20260903.png\" alt=\"Enter a name for the scenario.\" class=\"wp-image-6113\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-name-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-name-20260903-300x208.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-name-20260903-1024x711.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-name-20260903-768x533.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-name-20260903-18x12.png 18w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">4. set the time before the restocking notification is sent.<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>As an example, we set the time to \"10 minutes\".<\/li>\n\n\n\n<li>An email will be sent 10 minutes after the inventory count is changed from 0 to 1 or more in Shopify -&gt; [Manage Products].<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1000\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-restock-delay-20260903.png\" alt=\"Set the delay between restocking and sending the notification.\" class=\"wp-image-6115\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-restock-delay-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-restock-delay-20260903-300x208.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-restock-delay-20260903-1024x711.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-restock-delay-20260903-768x533.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-restock-delay-20260903-18x12.png 18w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">Select the content of the e-mail to be sent.<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">You can also create a new email.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"38\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-email-select-20260903.png\" alt=\"Select the email to send for the restock notification.\" class=\"wp-image-6117\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-email-select-20260903.png 576w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-email-select-20260903-300x20.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-email-select-20260903-18x1.png 18w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n\n<!-- SPRINT32:scenario-template-search:start -->\n\n<p class=\"wp-block-paragraph\">When there are many templates, enter a template name in the search field above the list to filter it. Search email and LINE templates in their respective selectors.<\/p>\n\n\n<ul class=\"wp-block-list\"><li>For email, in addition to an existing template, you can select<strong>[Create a new email]<\/strong>or<strong>[Do not send an email]<\/strong>.<\/li>\n<li>For LINE, in addition to an existing template, you can select<strong>[Create a new LINE message]<\/strong>or<strong>[Do not send a LINE message]<\/strong>.<\/li>\n<li>If you cannot find a template you created or updated, refresh the list and search again.<\/li><\/ul>\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1000\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-email-template-search-20260903.png\" alt=\"Screen for searching for and selecting an email template by name in a scenario\" class=\"wp-image-6119\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-email-template-search-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-email-template-search-20260903-300x208.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-email-template-search-20260903-1024x711.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-email-template-search-20260903-768x533.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-email-template-search-20260903-18x12.png 18w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><figcaption class=\"wp-element-caption\">Search for and select an email template by name.<\/figcaption><\/figure>\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1000\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-line-template-search-20260903.png\" alt=\"Screen for searching for and selecting a LINE template by name in a scenario\" class=\"wp-image-6121\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-line-template-search-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-line-template-search-20260903-300x208.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-line-template-search-20260903-1024x711.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-line-template-search-20260903-768x533.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-line-template-search-20260903-18x12.png 18w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><figcaption class=\"wp-element-caption\">You can also search for and select a LINE template by name.<\/figcaption><\/figure>\n\n<!-- SPRINT32:scenario-template-search:end -->\n\n\n<h6 class=\"wp-block-heading\">6. check the box to send a second e-mail.<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select the content of the second e-mail.<\/li>\n\n\n\n<li>Set how many hours later a second email will be sent.<\/li>\n\n\n\n<li>As an example, we set the time to \"20 minutes\".<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1000\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-second-email-20260903.png\" alt=\"Enable this option to send a second email.\" class=\"wp-image-6123\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-second-email-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-second-email-20260903-300x208.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-second-email-20260903-1024x711.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-second-email-20260903-768x533.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-second-email-20260903-18x12.png 18w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">7. check the \"Automatically issue discount coupons in this scenario\" checkbox if you would like to add coupons to the emails you send.<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For information on how to add a coupon,<a href=\"https:\/\/storecrm.com\/help\/en\/setting\/coupon\/\" data-type=\"post\" data-id=\"2335\">here<\/a>\u00a0for more information.<\/li>\n\n\n\n<li>When setting a second or subsequent coupon, each coupon will also be issued with a unique string of characters.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1000\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-enable-20260903.png\" alt=\"Automatically issue discount coupons in this scenario.\" class=\"wp-image-6125\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-enable-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-enable-20260903-300x208.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-enable-20260903-1024x711.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-enable-20260903-768x533.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-enable-20260903-18x12.png 18w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">8. set the discount rate for the coupon.<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">As an example, \"10%.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1000\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-discount-20260903.png\" alt=\"Set the discount rate for automatically issued coupons.\" class=\"wp-image-6127\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-discount-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-discount-20260903-300x208.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-discount-20260903-1024x711.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-discount-20260903-768x533.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-discount-20260903-18x12.png 18w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">9. set the expiration date of the coupon.<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">As an example, \"30 days\" was used.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1000\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-expiration-20260903.png\" alt=\"Set the discount coupon validity period in days.\" class=\"wp-image-6129\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-expiration-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-expiration-20260903-300x208.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-expiration-20260903-1024x711.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-expiration-20260903-768x533.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-expiration-20260903-18x12.png 18w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">If you do not want to send further emails once the coupon has been used, check the \"Do not send further emails once coupon has been used\" checkbox.<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">11. set the minimum purchase requirement under which the coupon can be used.<\/h6>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1000\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-minimum-20260903.png\" alt=\"Set the minimum purchase requirement for using the coupon.\" class=\"wp-image-6131\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-minimum-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-minimum-20260903-300x208.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-minimum-20260903-1024x711.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-minimum-20260903-768x533.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-minimum-20260903-18x12.png 18w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">Set the first string of the coupon.<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">If set to StoreCRM-, a coupon like \"StoreCRM-JNFPHHI7\" will be issued.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1000\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-prefix-20260903.png\" alt=\"Set the prefix for issued coupon codes.\" class=\"wp-image-6133\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-prefix-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-prefix-20260903-300x208.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-prefix-20260903-1024x711.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-prefix-20260903-768x533.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-coupon-prefix-20260903-18x12.png 18w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">To set up a scenario targeted to a specific product or customer, click \"Add condition\" to set it up.<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">For the conditions under which the scenario is executed,<a href=\"https:\/\/storecrm.com\/help\/en\/setting\/scenario-conditions\/\">here<\/a>\u00a0for more information.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1000\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-condition-add-20260903.png\" alt=\"Select [Add condition] to narrow the target audience.\" class=\"wp-image-6135\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-condition-add-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-condition-add-20260903-300x208.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-condition-add-20260903-1024x711.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-condition-add-20260903-768x533.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-condition-add-20260903-18x12.png 18w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">When settings are complete, click \"Save\".<\/h6>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1000\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-save-20260903.png\" alt=\"Review the settings and select [Save].\" class=\"wp-image-6137\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-save-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-save-20260903-300x208.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-save-20260903-1024x711.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-save-20260903-768x533.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-save-20260903-18x12.png 18w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">15. enable scenarios.<\/h6>\n\n\n\n\n<p class=\"wp-block-paragraph\">Scenario has been set up and activated.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1000\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-enable-20260903.png\" alt=\"Select [Active] for the status on the scenario details screen.\" class=\"wp-image-6139\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-enable-20260903.png 1440w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-enable-20260903-300x208.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-enable-20260903-1024x711.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-enable-20260903-768x533.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-scenario-enable-20260903-18x12.png 18w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<!-- storecrm-sprint33:start:browse-evaluation -->\n<h2>Review the audience and results of browse abandonment campaigns<\/h2><p>For a scenario triggered by browsing behavior, open [Browse abandonment audience and exclusions] in the scenario details to review candidate, sent, opened, clicked, and ordered counts, along with exclusion reasons. The default view covers the last 90 days. Filter by period, exclusion reason, and delivery channel, and export a CSV if needed.<\/p>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-browse-abandonment-evaluation-20260903.png\" alt=\"Screen for reviewing browse abandonment audience, exclusion reasons, and performance metrics\" class=\"wp-image-6141\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-browse-abandonment-evaluation-20260903.png 1280w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-browse-abandonment-evaluation-20260903-300x169.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-browse-abandonment-evaluation-20260903-1024x576.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-browse-abandonment-evaluation-20260903-768x432.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-browse-abandonment-evaluation-20260903-18x10.png 18w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2023\/10\/main-storecrm-en-browse-abandonment-evaluation-20260903-450x252.png 450w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n<!-- storecrm-sprint33:end:browse-evaluation -->\n\n<pre class=\"wp-block-verse\"><strong>Related pages<\/strong><\/pre>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/storecrm.com\/help\/en\/setting\/scenario-test\/\">Test an automation<\/a><\/li>\n<li><a href=\"https:\/\/storecrm.com\/help\/en\/setting\/coupon\/\" data-type=\"post\" data-id=\"2335\">Add a coupon<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/storecrm.com\/help\/en\/setting\/scenario\/\" data-type=\"post\" data-id=\"205\">What is a scenario?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/storecrm.com\/help\/en\/setting\/scenario-conditions\/\" data-type=\"post\" data-id=\"1842\">Automation conditions<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"Add a new scenario 1. Click \"Add new scenario\" 2. Click on the \"Add new scenario\" button. 2.","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,67],"tags":[56,57],"class_list":["post-215","post","type-post","status-publish","format-standard","hentry","category-setting","category-scenario","tag-scenario","tag-add-new-action"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/posts\/215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/comments?post=215"}],"version-history":[{"count":94,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/posts\/215\/revisions"}],"predecessor-version":[{"id":6143,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/posts\/215\/revisions\/6143"}],"wp:attachment":[{"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/media?parent=215"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/categories?post=215"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/tags?post=215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}