{"id":1842,"date":"2024-09-08T21:55:06","date_gmt":"2024-09-08T12:55:06","guid":{"rendered":"https:\/\/storecrm.com\/help\/?p=1842"},"modified":"2026-10-13T15:01:55","modified_gmt":"2026-10-13T06:01:55","slug":"scenario-conditions","status":"publish","type":"post","link":"https:\/\/storecrm.com\/help\/en\/setting\/scenario-conditions\/","title":{"rendered":"Automation conditions"},"content":{"rendered":"

Automation conditions further narrow the customers for whom an automation starts.<\/p>\n\n\n\n

For example, send only to customers who purchased a specific product, linked LINE, or did not click an email in the last 30 days.<\/p>\n\n\n\n

If the conditions do not match, automation processing is skipped for that customer.<\/p>\n\n\n\n

Product and customer IDs are the numbers in Shopify URLs.<\/p>\n\n\n\n

Available conditions depend on the selected automation type.<\/p>\n\n\n\n

Scenario<\/h2>\n\n\n\n
Item<\/th>Description.<\/th><\/tr><\/thead>
Automation run number<\/td>Which run number this is for the same customer<\/td><\/tr>
This scenario has been run with the same client in the past.<\/td>Whether it previously ran for the same customer<\/td><\/tr>
Time the same scenario was run with the same customer<\/td>Date and time of previous run<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Example: send only to customers whose previous run was at least three days ago.<\/p>\n\n\n\n

When using a Shopify segment as a condition<\/h3>\n\n\n\n

Shopify segment conditions use the customer list most recently synchronized to StoreCRM rather than querying Shopify live. Changes in Shopify are evaluated using the old list until synchronization completes.<\/p>\n\n\n\n

For evaluation against current values, configure the equivalent automation conditions directly instead of selecting a Shopify segment. When using a Shopify segment, check its customer list update time before enabling the automation.<\/p>\n\n\n\n

\"Synchronized
Selecting a Shopify segment shows that the most recently synchronized customer list is used.<\/figcaption><\/figure>\n\n\n\n

Customer<\/h2>\n\n\n\n
Item<\/th>Description.<\/th><\/tr><\/thead>
Email address<\/td>Customer email address<\/td><\/tr>
Birthday<\/td>Customer birthday<\/td><\/tr>
Name<\/td>Customer name<\/td><\/tr>
First name<\/td>Customer first name<\/td><\/tr>
Last name<\/td>Customer last name<\/td><\/tr>
Phone number<\/td>Customer phone number<\/td><\/tr>
Tags<\/td>Customer tags<\/td><\/tr>
Address<\/td>Customer address<\/td><\/tr>
Marketing Permits<\/td>Whether email marketing is permitted<\/td><\/tr>
transaction permission<\/td>Whether transactional email is permitted<\/td><\/tr>
ID<\/td>Shopify customer ID<\/td><\/tr>
Order count<\/td>Customer order count<\/td><\/tr>
Total Sales<\/td>Customer total amount spent<\/td><\/tr>
Last Order Date<\/td>Date and time of last order<\/td><\/tr>
Date and time of first order<\/td>Date and time of first order<\/td><\/tr>
With or without LINE linkage<\/td>Whether LINE is linked<\/td><\/tr>
Segments<\/td>Customers included or not included in a selected segment<\/td><\/tr>
Language<\/td>Customer language setting<\/td><\/tr>
Email has hard bounced<\/td>Customers suppressed because of an invalid address or another issue<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Orders<\/h2>\n\n\n\n

Available for automations triggered by an order.<\/p>\n\n\n\n

Item<\/th>Description.<\/th><\/tr><\/thead>
Payment status<\/td>Order payment state<\/td><\/tr>
Fulfillment status<\/td>Order fulfillment state<\/td><\/tr>
Order number<\/td>Order number<\/td><\/tr>
Tags<\/td>Order tags<\/td><\/tr>
total price<\/td>Order total<\/td><\/tr>
Currency<\/td>Order currency<\/td><\/tr>
Total tax<\/td>Order tax<\/td><\/tr>
Order creation date and time<\/td>Date and time the order was created<\/td><\/tr>
Order update date and time<\/td>Date and time the order was updated<\/td><\/tr>
Order processing date and time<\/td>Date and time the order was processed<\/td><\/tr>
Order cancellation date and time<\/td>Date and time the order was canceled<\/td><\/tr>
Whether a subscription order is included<\/td>Whether the order contains subscription products<\/td><\/tr>
Is a single order included?<\/td>Whether the order contains one-time products<\/td><\/tr>\n
Product quantity (total quantity)<\/td>The sum of the quantities of all products in the order, not the number of product rows (for example, two units of product A and three units of product B equals five).<\/td><\/tr>\n<\/tbody><\/table><\/figure>\n\n\n\n\n\n

Checkout<\/h2>\n\n\n\n

Available for checkout abandonment automations.<\/p>\n\n\n\n

Item<\/th>Description.<\/th><\/tr><\/thead>
total price<\/td>Checkout total<\/td><\/tr>
Product quantity<\/td>Number of products in checkout<\/td><\/tr>
Number of available products<\/td>Number of products available after considering inventory<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Products and variants<\/h2>\n\n\n\n

Available for product-related automations such as orders, checkouts, back-in-stock notifications, and favorites.<\/p>\n\n\n\n

Item<\/th>Description.<\/th><\/tr><\/thead>
Product name<\/td>Name of the product that triggered the automation<\/td><\/tr>
Product tag<\/td>Tag of the product that triggered the automation<\/td><\/tr>
Shopify product ID<\/td>Shopify product ID<\/td><\/tr>
Product variant name<\/td>Product variant name<\/td><\/tr>
Shopify variant ID<\/td>Shopify variant ID<\/td><\/tr>
Inventory<\/td>Number of product variations in stock<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Product and variant IDs are the numeric portions of Shopify admin URLs.<\/p>\n\n\n\n

Purchase history<\/h2>\n\n\n\n
Item<\/th>Description.<\/th><\/tr><\/thead>
Customers who previously purchased the following products<\/td>Customers who previously purchased the selected products<\/td><\/tr>
Customers who previously purchased the following products as one-time purchases<\/td>Customers who purchased the selected products as one-time purchases<\/td><\/tr>
Customers who previously purchased the following products through recurring subscriptions<\/td>Customers who purchased the selected products through recurring subscriptions<\/td><\/tr>
Customers who have not previously purchased the following products<\/td>Customers who have not purchased the selected products<\/td><\/tr>
Customers who have not previously purchased the following products as one-time purchases<\/td>Customers who did not purchase the selected products as one-time purchases<\/td><\/tr>
Customers who have not previously purchased the following products through recurring subscriptions<\/td>Customers who did not purchase the selected products through recurring subscriptions<\/td><\/tr>
Customers purchasing the ordered product for the first time<\/td>Customers who have not previously purchased the selected products in this order<\/td><\/tr>
Customers purchasing the ordered product as a one-time purchase for the first time<\/td>Customers who have not previously purchased the selected products as one-time purchases<\/td><\/tr>
Customers purchasing the ordered product through a recurring subscription for the first time<\/td>Customers who have not previously purchased the selected products through recurring subscriptions<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Specify by product name, product tag, Shopify product ID, collection, product variant name, or Shopify variant ID.<\/p>\n\n\n\n

Collection conditions support manual collections only.<\/p>\n\n\n\n

Favorites and back-in-stock notifications<\/h2>\n\n\n\n
Item<\/th>Description.<\/th><\/tr><\/thead>
Customers who have favorited the following products<\/td>Customers who have favorited the selected products<\/td><\/tr>
Customers who have not favorited the following products<\/td>Customers who have not favorited the selected products<\/td><\/tr>
Customers who added a favorite in the last N days<\/td>Customers who added a favorite during the selected period<\/td><\/tr>
Customers who did not add a favorite in the last N days<\/td>Customers who did not add a favorite during the selected period<\/td><\/tr>
Customers subscribed to back-in-stock notifications for the following products<\/td>Customers subscribed to back-in-stock notifications for the selected products<\/td><\/tr>
Customers not subscribed to back-in-stock notifications for the following products<\/td>Customers not subscribed to back-in-stock notifications for the selected products<\/td><\/tr>
Customers who subscribed to a back-in-stock notification in the last N days<\/td>Customers who subscribed to a back-in-stock notification during the selected period<\/td><\/tr>
Customers who did not subscribe to a back-in-stock notification in the last N days<\/td>Customers who did not subscribe to a back-in-stock notification during the selected period<\/td><\/tr>\n
Registered via email<\/td>Customers who registered for a restock notification via email<\/td><\/tr>
Registered via LINE<\/td>Customers who registered for a restock notification via LINE<\/td><\/tr>\n<\/tbody><\/table><\/figure>\n\n\n\n\n\n

Email \/ LINE engagement<\/h2>\n\n\n\n
Item<\/th>Description.<\/th><\/tr><\/thead>
Customers who opened an email in the last N days<\/td>Customers who opened an email during the selected period<\/td><\/tr>
Customers who did not open an email in the last N days<\/td>Customers who did not open an email during the selected period<\/td><\/tr>
Customers who clicked an email in the last N days<\/td>Customers who clicked a link in an email during the selected period<\/td><\/tr>
Customers who did not click an email in the last N days<\/td>Customers who did not click a link in an email during the selected period<\/td><\/tr>
Customers who opened or clicked an email in the last N days<\/td>Customers with an open or click engagement<\/td><\/tr>
Customers with no email opens or clicks in the last N days<\/td>Customers with no open or click engagement<\/td><\/tr>
Customers who clicked LINE in the last N days<\/td>Customers who clicked a link in a LINE message<\/td><\/tr>
Customers who did not click LINE in the last N days<\/td>Customers who did not click a link in a LINE message<\/td><\/tr>
Customers who engaged with email or LINE in the last N days<\/td>Customers who engaged with email or LINE<\/td><\/tr>
Customers with no email or LINE engagement in the last N days<\/td>Customers with no engagement on either email or LINE<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Select the scope from all sends, a campaign, an automation, an email, or a LINE message.<\/p>\n\n\n\n

Open and click tracking can be delayed by up to approximately one hour.<\/p>\n\n\n\n

Metafields and connected apps<\/h2>\n\n\n\n

When customer metafields are configured, \"Metafield: XX\" appears as a condition.<\/p>\n\n\n\n

Fields from supported apps such as easyPoints can also be used. Available fields depend on store settings and integration status.<\/p>\n\n\n\n

Logic<\/h2>\n\n\n\n
Item<\/th>Description.<\/th><\/tr><\/thead>
Go to YES by percentage (1\u201399%)<\/td>Split customers into YES and NO groups using the specified percentage. Use this for A\/B tests.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Split delivery and control groups by percentage<\/h2>\n

In execution conditions or a flow branch, select Logic (A\/B test etc.) \u2192 Go to YES with a percentage and enter an integer from 1 to 99. Presets of 95, 90, 80, and 50 are available. The NO share is 100 minus the YES share. Zero, 100, and decimals are invalid.<\/p>\n

Check both percentages and save. See Use the flow editor for branch connections and testing.<\/p>\n\n\n

Difference from flow editor branches<\/h2>\n\n\n\n

Automation conditions are evaluated at the start. If they do not match, processing is skipped immediately.<\/p>\n\n\n\n

Flow editor branches are evaluated during the automation, such as after a wait based on whether an email was opened or a product was purchased.<\/p>\n\n\n\n

Notes<\/h2>\n\n\n\n