{"id":179,"date":"2023-10-01T16:18:30","date_gmt":"2023-10-01T07:18:30","guid":{"rendered":"https:\/\/ma.groovymedia.jp\/help\/?p=179"},"modified":"2025-03-24T23:10:34","modified_gmt":"2025-03-24T14:10:34","slug":"not-access","status":"publish","type":"post","link":"https:\/\/storecrm.com\/help\/en\/faq\/not-access\/","title":{"rendered":"Cannot access StoreCRM"},"content":{"rendered":"<p>If you cannot access StoreCRM, please do the following<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Check for updates to the app.<\/h2>\n\n\n\n<p>You may be able to access the application after updating it.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\">1. log in to Shopify -&gt; [Apps] -&gt; [StoreCRM].<\/h6>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69eb8eb3e560a&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69eb8eb3e560a\" class=\"wp-block-image size-large wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" data-id=\"201\" src=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2025\/07\/obake._update_1_en.png\" alt=\"\" class=\"wp-image-201\" srcset=\"https:\/\/storecrm.com\/help\/wp-content\/uploads\/2025\/07\/obake._update_1_en.png 1831w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2025\/07\/obake._update_1_en-300x144.png 300w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2025\/07\/obake._update_1_en-1024x491.png 1024w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2025\/07\/obake._update_1_en-768x368.png 768w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2025\/07\/obake._update_1_en-1536x737.png 1536w, https:\/\/storecrm.com\/help\/wp-content\/uploads\/2025\/07\/obake._update_1_en-18x9.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/figure>\n\n\n\n<h6 class=\"wp-block-heading\"><\/h6>\n\n\n\n<h6 class=\"wp-block-heading\">If there is an update, click \"Update App\".<\/h6>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Restart the computer<\/h2>\n\n\n\n<p>Restart the computer and you may be able to access it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Access after some time has passed<\/h2>\n\n\n\n<p>After some time, you may be able to access the site.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"toc-4\">Uninstall and reinstall<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/storecrm.com\/help\/en\/setting\/uninstall\/\" title=\"Uninstall StoreCRM\">Uninstall StoreCRM<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/storecrm.com\/help\/en\/setting\/install\/\" title=\"Installing StoreCRM\">Installing StoreCRM<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"toc-5\">If you cannot reinstall<\/h2>\n\n\n\n<p>If you get a 500 server error and cannot reinstall the application, we will delete the installation history,<a href=\"https:\/\/storecrm.com\/help\/en\/contact\/contact_info\/\" title=\"Contact Us\">Contact Us<\/a>to contact us for more information.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<pre class=\"wp-block-verse has-small-font-size\"><strong>Related Pages<\/strong><\/pre>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/storecrm.com\/help\/en\/setting\/install\/\" title=\"Installing StoreCRM\">Installing StoreCRM<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"StoreCRM\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u5834\u5408\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u64cd\u4f5c\u3057\u3066\u304f\u3060\u3055\u3044\u3002 \u30a2\u30d7\u30ea\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u304c\u306a\u3044\u304b\u78ba\u8a8d\u3059\u308b  [&hellip;]","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[26,21],"tags":[50,51,52,53,54],"class_list":["post-179","post","type-post","status-publish","format-standard","hentry","category-access-denied","category-faq","tag-no-access","tag-faq","tag-update","tag-reboot","tag-inaccessible"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/posts\/179","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/comments?post=179"}],"version-history":[{"count":18,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/posts\/179\/revisions"}],"predecessor-version":[{"id":3702,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/posts\/179\/revisions\/3702"}],"wp:attachment":[{"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/media?parent=179"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/categories?post=179"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/tags?post=179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}