{"id":1027,"date":"2024-05-28T23:31:45","date_gmt":"2024-05-28T14:31:45","guid":{"rendered":"https:\/\/storecrm.com\/help\/?p=1027"},"modified":"2026-09-07T15:47:06","modified_gmt":"2026-09-07T06:47:06","slug":"domain-email","status":"publish","type":"post","link":"https:\/\/storecrm.com\/help\/en\/setting\/domain-email\/","title":{"rendered":"I want to use my own domain for the sender e-mail address."},"content":{"rendered":"

Setup steps<\/h2>\n\n\n\n

To send email from StoreCRM using an address on your own domain, add the DNS records issued by StoreCRM to your domain provider and complete authentication.<\/p>\n\n\n\n

DNS values differ by domain and store. Do not copy values from this page's image or examples; always use the values shown in your own StoreCRM screen.<\/p>\n\n\n\n

1. Save the sender email address<\/h3>\n\n\n\n

Open [Settings] \u2192 [Basic settings] \u2192 [Email delivery settings], enter a sender email address on your own domain, and save it. Addresses from common email services such as Gmail cannot be used.<\/p>\n\n\n\n

2. Issue DNS records<\/h3>\n\n\n\n

After saving the email address, [StoreCRM sending domain authentication] appears. Select [Issue DNS records] to display five DNS records in most cases, or up to six when DMARC is not configured.<\/p>\n\n\n\n

3. Add every displayed DNS record<\/h3>\n\n\n\n

Add each row's host, type, and value to your domain provider exactly as shown. If the screen displays a priority, enter it as well.<\/p>\n\n\n\n

The screen shows the required record types, such as CNAME and TXT. Do not omit or change records or values based on the example.<\/p>\n\n\n\n

\"Six
Six DNS records shown in StoreCRM sending domain authentication<\/figcaption><\/figure>\n\n\n\n
  • Some DNS providers automatically append the domain to the host. Before saving, check the preview to make sure the domain is not duplicated.<\/li>\n
  • If your provider offers proxying, such as Cloudflare, configure email-authentication CNAME records as DNS-only.<\/li>\n
  • Do not delete or modify existing MX records used to receive email.<\/li>\n
  • Do not create multiple SPF or DMARC TXT records for the same host. If a record already exists, preserve it and consult your domain administrator.<\/li><\/ul>\n\n\n\n

    4. Verify the settings in StoreCRM<\/h3>\n\n\n\n

    After adding the records to DNS, wait for propagation and select [Verify settings]. Propagation may take some time.<\/p>\n\n\n\n

    If authentication does not complete, check for extra spaces, a duplicated domain, the record type, and proxy settings, then try again.<\/p>\n\n\n\n

    Checks before sending<\/h2>\n\n\n\n
    • The authentication status is [Ready to send]<\/li>\n
    • The sender email address uses the authenticated domain<\/li>\n
    • A test email is received without issues in spam filtering or the displayed sender<\/li><\/ul>","protected":false},"excerpt":{"rendered":"\u8a2d\u5b9a\u624b\u9806 StoreCRM\u304b\u3089\u72ec\u81ea\u30c9\u30e1\u30a4\u30f3\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3067\u9001\u4fe1\u3059\u308b\u306b\u306f\u3001StoreCRM\u304c\u767a\u884c\u3057\u305fDNS\u30ec\u30b3 […]","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,76],"tags":[87],"class_list":["post-1027","post","type-post","status-publish","format-standard","hentry","category-setting","category-setting-setting","tag-domain"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/posts\/1027","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/comments?post=1027"}],"version-history":[{"count":62,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/posts\/1027\/revisions"}],"predecessor-version":[{"id":6625,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/posts\/1027\/revisions\/6625"}],"wp:attachment":[{"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/media?parent=1027"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/categories?post=1027"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/storecrm.com\/help\/en\/wp-json\/wp\/v2\/tags?post=1027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}